"This pocket-size book breaks down something incredibly complicated into simple steps that are easy for anyone to follow. It is so easy that you are left wondering why you aren't doing this already - but therein lies the magic of Carolyn's work, she has the art of making something very hard very do-able. I will definitely be buying this book for my team to ensure we drive the culture of accountability by adopting this approach." Caroline Barth, Chief Human Resources Officer at Lonza
"Accountability is critical to the functioning of any business. Carolyn Taylor has spent years developing a road-map that allows you to create a scalable system of accountability. Packed with useful tips and advice, this is a must-read book for anyone who is involved in the business of making or keeping promises." Siobhan McHale, author of 'The Insider's Guide to Culture Change'
"Carolyn's unique approach in driving individual and collective accountability helped me and my team discover new levels of ambition and outpace the speed of change in the US healthcare environment." Fabrice Chouraqui, CEO at Cellarity, ex-President Novartis Pharmaceuticals US
