Return Refund Policy

Dear valued customer,
Thank you for visiting our online store.
We take pride in offering the best quality products and strive to offer you the best online experience.
If for any reason you are not satisfied with your purchase, we have a 7-day return policy in place to ensure your satisfaction.
Here are the details of our Return and Refund policy:

1. Return Time frame:
If you are not completely satisfied with your purchase, you may return the product within 7-days from the date of delivery.

2. Condition of Returned items:
The Returned item must be unopened and in the original packaging, with all accessories, and in original condition.
If the item has been used or damaged, we reserve the right to refuse the return or charge a restocking fee.

3. Damaged Products:
If you receive a damaged product, please notify us within 24 hours of delivery.
We will issue a full refund for the damaged item upon return.
Please note that we do not offer replacements for damaged products.

4. No Replacement Policy:
We do not offer replacements for any returned items.
Customers have the option to either receive a refund or to place a new order for the item.

5. Return Process:
To initiate a return, please contact us by visiting the CONTACT US page
or
via email at support@boganto.com
Please provide your order number, the reason for the return and related information.
We will then provide you the return instructions.
Please note that return shipping costs will be the responsibility of the customer unless the item was damaged during transit.

6. Refunds:
Refunds will be issued to the original payment method used for the purchase.
Refunds will be processed within 7-10 business days of receiving the returned item in its original condition.

7. Customer Support Hours:
Our customer support team is available to assist you with any questions or concerns from 9:00 AM to 7:00 PM IST.
We appreciate your business and want you to be completely satisfied with your purchase.
If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing our online store.

Team BOGANTO