Building & Managing a World Class It Help Desk

Name: Building & Managing a World Class It Help Desk
Brand: McGraw-Hill Education LLC (Professional Pod)
SKU: 007213237X
Price: 3954 INR
Availability: InStock
ISBN: 9780072132373

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26 Apr, 2001

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answ...

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ISBN-10:

007213237X

ISBN-13:

9780072132373

Publisher

McGraw-Hill Education LLC (Professional Pod)

Dimensions

9.20 X 7.56 X 1.26 inches

Language

English

Description

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

Product Details

ISBN-10

:007213237X

ISBN-13

:9780072132373

Publisher

:McGraw-Hill Education LLC (Professional Pod)

Publication date

: 26 Apr, 2001

Editorial Reviews

Many companies start out by delivering a product or a service to customers, but as they move past the initial stages, it becomes evident that some sort of support for users is necessary. Wooten, an experienced information technology (IT) help desk professional, offers valuable suggestions and real-life scenarios to companies looking to create their first help desk and those wanting to improve existing conditions. Topics include standard business practices such as defining processes, budgeting, and hiring, but they are specifically geared toward the IT help setting. A good book for managers and businessowners.

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Building & Managing a World Class It Help Desk

Description

Product Details

Editorial Reviews