This book cuts through the fluff and buzzwords to get straight to the point. Take Erika's succinct lessons to heart and you'll be a better designer, writer, and technologist.
-DANIEL BURKA
Director of product and design at Resolve to Save Lives
Building trust through conversational interfaces is likely one of the most important skills today's digital specialists can have. Success depends on laser-focused, audience-facing word choice, and expert Erika Hall shows you how it's done. Conversational Design is an absolute must-read for designers, developers, and content strategists alike.
-KRISTINA HALVORSON
Author of Content Strategy for the Web
If you create digital products, Erika has a lot to teach you about integrating content, structure, and tone into a single, compelling experience. Good aesthetics may attract our attention, but it's great conversation that makes us fall in love!
-KIM GOODWIN
Author of Designing for the Digital Age
