Good Services: How to Design Services That Work

Name: Good Services: How to Design Services That Work
Brand: Laurence King
SKU: 9063695438
Price: 1803 INR
Availability: InStock
ISBN: 9789063695439

PAPERBACK

03 Mar, 2020

By Louise Downe (author)

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the fir...

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Last updated on 07 Feb, 2026

ISBN-10:

9063695438

ISBN-13:

9789063695439

Publisher

Laurence King

Dimensions

7.60 X 5.10 X 0.70 inches

Language

English

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Product Details

ISBN-10

:9063695438

ISBN-13

:9789063695439

Publisher

:Laurence King

Publication date

: 03 Mar, 2020

About the Author

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

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Good Services: How to Design Services That Work

By Louise Downe (author)

Description

Product Details

About the Author