ITIL(R) V4 Complete Certification Guidebook
Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more.
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Topics covered in this book:
Exams Fundamentals
Service Organizations
Service Management
Value
Organizations and people
Services and Products
Service Offerings
Service relationships
Outcomes
Costs
Risks
Utility and Warranty
Dimensions of service management
Organizations and people
Information and Technology
Partners and suppliers
Value streams and processes
Service Value System
Opportunity, Demand and Value
Governance
Guiding Principles
Focus on value
Start where you are
Progress and Feedback
Collaborate and Promote
Think and work
Keep it simple
Service Value Chain
Planning
Improve
Engage
Design and Transition
Build
Delivery and support
Continual improvement
What is the vision?
Where are we now?
Where do we want to be?
Take action
How to keep the momentum?
General Management Practices
Management practices
Continuous Improvement
Information Security Management
Relationship Management
Supplier Management
Architecture Management
Service management practices
Change Control
Incident Management
Problem Management
Service desk
Service level management
Service request management
IT Asset management
Conclusion
Practice test
